Frequently Asked Questions
Got a question? We’re here to help.
How It Works?
Your plan is a predefined meal plan created for you based on your dietary goals and preferences. Simply follow through the steps; choosing whether you’d want a 5-day weekly plan (Mon to Fri) or whole week plan, with breakfasts or snacks optional.
Absolutely! Our meal plan is super flexible, meaning you can select your meals based on your preferences. Simply log into your account, click on “Delivery calendar”, then “Edit meal plan”. This will bring up your entire weekly plan and you can edit meals the meals you’d like to receive. Any additional costs or deductions will be updated in your basket accordingly.
The weekly price will be shown once your plan has been created. The cost will be dependent on your meal selections. For example, for breakfast/snack, lunch and dinner for under £100 a week.
Once you are happy with your plan, proceed to checkout and enter your details. Select your preferred day to start your deliveries on either Sunday or Wednesday and enter your payment details. We accept Debit/Credit Cards including American Express.
We are a subscription-based company therefore your plan will automatically be renewed every week with weekly charges.
Changes and cancellations
Yes, you may skip the deliveries or cancel the subscription from your account. Simply log in to your account and head over to the “Subscription settings”. When you cancel from your account, the system will schedule your cancellation for after you have received all the meals you have paid for. If you wish to cancel sooner, then please get in touch with the customer services team at Prep2urstep who can cancel an order sooner as long as there isn’t an order already being prepped for you. Alternatively, as long as there isn’t an order in prep for you, then you can select our “skip” option to opt-out of receiving meals on particular days.
We deliver fresh food twice a week and therefore have two cut-offs, Thursdays at 8pm for a Sunday delivery and Sundays at 8pm for a Wednesday delivery. This cut off is in place to ensure we have the right stock levels for all ingredients and have time to prepare and cook your food.
The meals
The menu can be viewed here. We change the menu once every 2 weeks to make sure you and your taste buds stay exhilarated.
We source from high quality certified producers &/or farmers.
All our items on the menu have a full macro and ingredients breakdown listed on the menu page. You will also find this information on the food container.
Our meals are Halal suitable, all of our suppliers offer us halal certified products. All our protein is Halal, we do not handle any pork (including pork derivatives) or any alcohol on site or within our ingredients.
Our service is to make healthy eating as easy and convenient as possible. Each meal is individually packaged in a microwaveable container ready to reheat. All heating instructions are found on the food boxes, specific to each meal.
All of our meals come with heating instructions for the microwave and we don’t provide any heating instructions for the oven. It would be possible if you wish, to move the food into an oven safe dish and heat that way. Always ensure your meals are heated properly before consuming
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